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We are happy to assist you via chat in Dutch and English.

We would love to help you! You can reach us by email at service@thebonsaist.com.

We are available by phone between 09:00 and 18:00 in Dutch and English.

The Bonsaïst 

Questions? We are happy to help. Contact our experts for assistance with orders, product questions, and care advice.

The Bonsaïst | Customer Service 

Taking care of bonsai trees is a lot easier than it seems. There are only 3 important aspects: placement, watering, and fertilizing. 

Placement: Find a place with enough (indirect) sunlight, ideally near a window. 

Watering: A good method is to submerge the pot until the stem of the tree for around 1 minute every 7 to 8 days. This ensures that your tree has received enough water, and the peace of mind to not water again for until the next time you do this.

Fertilizing: Fertilize your indoor tree once a month to give it much needed nutrients. It is best to dilute your water with the fertilizer. Follow the measurements indicated on the label.

We are always happy to help with care information.

How to care for a bonsai? 

Yes, we are based in the Netherlands, and ship to the Netherlands, Belgium, Luxembourg, Germany and France. If you place an order, you will receive your bonsai in around 3 to 5 working days.

Do you ship to The Netherlands? 

Absolutely! We take great care in packing the tree, ensuring it stays healthy during transit. The tree is securely placed in a specially designed box, allowing it to remain in good condition for up to 2 weeks. 

We prioritize its well-being throughout the delivery process, and can guarantee a healthy delivery of your bonsai tree.

Will my tree get delivered in a healthy state?

Your bonsai will be of exactly the same species, age and sizing as the one in the picture. 

Bonsai cultivation involves careful shaping, pruning, and training to create miniature, artistic representations of full-sized trees. As a result, each bonsai becomes a work of living art, exhibiting its own individuality and charm. 

Therefore, while your bonsai will share similarities with the one in the picture, it will have its own distinct qualities that make it one-of-a-kind.